Find answers to your questions before joining a tour so that you can find out exactly what you want to know.
We offer a full refund (100%) for cancellations made at least 72 hours (3 days) before the scheduled activity. Cancellations made within 72 hours of the start time, or no-shows, are non-refundable.
Our tours feature professional audio guides available in Italian, English, Spanish, and German to ensure you enjoy every detail of the experience.
The meeting point depends on the specific tour. To ensure a seamless experience, your driver will contact you the day before the activity via WhatsApp or phone to confirm the exact meeting time and location.
You can pay in advance via Credit Card (Stripe) or Bank Transfer. Alternatively, you can pay in Cash directly to our staff before the tour departure.
For the comfort of all guests, pets are not allowed on group tours. Exceptions are made only for officially certified service animals. For private tours, please contact us in advance to check availability.
Yes, Puglia Travel Service S.r.l. is a fully licensed Tour Operator. All services are covered by professional liability insurance (Generali Policy n. 440400017) for your maximum safety.
Absolutely. For shore excursions from Brindisi, we synchronize our schedules with your ship's arrival and departure, guaranteeing a punctual return to the port.
After booking, you will receive an automatic confirmation email. Additionally, our team will review your details and your driver will contact you via WhatsApp or phone 24 hours before the service to finalize the pick-up arrangements.
